Who we are

Our website address is: https://delphiantiques.com.

This website is aimed at helping you browse a selection of our items, which can be bought in our shop in Powerscourt’s Shopping Centre, Dublin. We only offer in-person shopping.

Confidentiality and social media policy

We only discuss pieces currently for sale.

Once a piece has left our custody, or if it never was in our custody, we leave all and any comments to the actual custodians. We never discuss the custodians of our pieces, who they are or are not, who bought or did not buy what, when, for how much.

We aim at only posting on social media the pieces that we have in stock at the time, or until recently, or material we have copyrights over. (While the website inventory is being updated).

From time to time we might share content related to satisfied customers who allowed us implicitly or explicitly to share their content. From time to time we might share content in a “meme” format, for illustration and entertainment purposes only. We encourage anyone to feedback to us if any content we have posted or shared does not comply with this general policy, or with the policies of the platforms in question, so we can remove that content. These informal “from time to time” shares, or erroneous shares that do not comply with our general policy, are not a statement of fact about any transaction that surrounds or surrounded the pieces or people that may appear, feature, or be involved. Replies to, re-use of, or reshares of, of mentions or any other action related to other accounts or their content, temporary or permanent, are not an endorsement of these accounts or their content in any way, shape, or form, and does not infer any relationship to them.

Terms and conditions

Accuracy of information and prices

The information on this website, on Instagram/Facebook/Pinterest/Twitter/LinkedIn, and on other social media, on the phone, and in all forms of electronic communications is for information only and it does not amount to a contractual obligation. All particulars, including prices, are only communicated for information unless explicitly stated otherwise. Only the information communicated in the shop by Declan is contractual, as mistakes can be made in other communications or over the phone, including typos or stock check errors.

Our stock consists of unique items: they may have been sold and still appear on the website for a period of time.

Valuations for insurance versus certificates from gemologist

We provide our customers with “valuations” for insurance purpose: an evaluation as to how much it would cost to replace the piece they acquire. We can refer to a professional gemologists to obtain of full GIA “certificate” for our rings (it will detail the carats weight, the colour and clarity of the stones, the market price of the stone), or if you desire to “estimate” the value of one of your own pieces. We do not provide estimates or guestimates.

What personal data we collect and why we collect it

Enquiry forms

When visitors make an enquiry via our contact forms on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

We will delete that data within a few days of replying fully to your enquiry, and no more than a month: it includes any details of the enquiry on our website, and in the connected notification emails.

Wishlist

When you are using the “Wishlist” feature, a cookie on your computer stores the data: if you do not clear your list of favourites, they may remain when you close the browser, Make sure that no one who is not supposed to see your Wishlist can access that browser.

eNum

Items are assigned an eNum for stock management purpose. This number is generated randomly, and is not a unique reference number as it can change from time to time for technical reasons. It is not connected to your personal information.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

IP addresses

We collect IP addresses for each visitor trying to access our backend systems, and share them with a security service aimed at preventing spam, data theft and cyber-attacks. We do not monitor the regular front-end traffic, but some automated services protecting the website may monitor the rate of traffic to deny access to abnormally high requests.

This data is totally anonymous, and we do not keep track of the identity or other details of regular visitors.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, widgets, etc., for instance from Youtube or Instagram.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share your data with anyone other than staff who have to handle your query, and some anonymous connection details with automated services protecting our site.

We share search queries with a search engine, which does not log your IP or identity, to help us understand our customer’s needs.

How long we retain your data

If you send a query, the query is retained for the time needed to reply fully to it, and no longer than a month.

The services protecting and enhancing our website may retain the data for longer. Find their privacy policy here:

• Akismet (anti-spam): https://automattic.com/privacy/
• Loginizer (anti-cyber attacks): https://loginizer.com/privacy
• Wordfence security (anti-cyber attacks): https://www.wordfence.com/privacy-policy/
• wpDiscuz (to make enquiries): https://gvectors.com/privacy-policy/
• Relevanssi (search): https://www.relevanssi.com/privacy-policy/
• Favourites (for wishlist): https://wordpress.org/plugins/favorites/
• Smash Balloon Instagram Feed: https://smashballoon.com/privacy-policy/

Special provision for vouchers

Vouchers may be issued from time to time, on paper or in an email, on a case by case basis.

We keep a record of the vouchers for up to 5 years, including the date it was issues, who it was issued to, and the balance.

Our paper record of the balance left on a voucher is the only reference. Any tempering of the voucher provided to you, or any attempt to redeem it for a higher value than what is left other than in good faith, will result in it becoming invalid.

What rights you have over your data

If you have made a query, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. This does not include any data that we have already deleted.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes, or any data that we have already deleted.

Where we send your data

Queries may be checked through an automated spam detection service.

Warranties

Online shopping

We do not provide an online shopping facility, only in-person shopping: all items are expected to be inspected upon collection.

In case the purchaser cannot collect the item in person, their nominated agent is expected to inspect the item before accepting it on their behalf.

In case we assist in arranging for the shipping of the item, it is under the responsibility and insurance of the purchaser: we only act as a proxy in nominating an agent of the purchaser on behalf of the purchaser, as if they had arranged the shipping themselves.

Deposits

Items can be kept on deposit for 3 months upon payment of a non-refundable deposit.

Items can only be collected after full payment, unless agreed otherwise.

Refund policy

Due to the nature of antiques, each item is expected to be inspected upon collection, and is sold “as is”, without any representation or warranty or guarantee of any kind. All sales are final.

We strongly advise customers to regularly have the items checked if they want to carry their own insurance: settings and claws of jewelry should be inspected at least once a year, or immediately in case the items were involved in any unusual incident, and/or as mandated by their insurance terms and conditions.

Claws should be assessed for re-tipping at least every 5 to 7 years.